EXCEL EXERCISE & LAB 2 FSM 4401

Assalamualaikum.

Today I will upload 2 assginments in one post (see the title) XD

EXCEL EXERCISE

The questions for this excel exercise I have upload it in my Google Drive. so you can have a look at it ( link is given below) I will only post the answers only. this is how it will look like.

moving on to the next exercise which is LAB 2, (the docx of the questions and answers are in my Google Drive

1. Identify three people you want to interview at the Wireless Café to help you understand the current information architecture.

                - Manager

                - Owners

                - Tech support person

a) For each person interviewed, prepare three questions you will ask them to elicit information about their information needs.

                Owner

                1) Who is the one who comes up with the new ideas for the Wireless Café?

                2) How can you provide one of the best internet service beside food and get enough money in     the restaurant?

                Managers

                1) The employees who get the offers to work in the Café don’t they need training, if they do IT    works?

                Tech support person

                1) How did you deal with the customer service to obtain information on customer satisfaction?

b) To better prepare yourself for the interviews, go online to research software and hardware available to the restaurant industry in particular and to hospitality in general.

                - using online reservation system using a service such as OpenTable or website extension like        TableBoss

2. Visit the Wireless Café website and determine the different ways customers can obtain food.  What are the information implications of these different ways?

                - Online reservation system

                - Contact the restaurant via phone, email or IM to make reservation

                - Implications: it make reservation simpler and faster but it lacks engagement between the                              restaurant and their customer

3. Relate the major internal support systems at the Wireless Café and relate them to Jade and Jimmy’s managerial functions.

                 - Better utilization of staff

                     - staff are satisfied with their job if they understand clearly their responsibility

4. What competitive opportunities can the Wireless Café exploit for competitive advantage?

                - using IPad to take orders from customers

:: Links for my GD (Google Drive not G-Dragon) haha.. okey.. just kidding!

HERE!!