Lab 1 FSM 4401

20 September 2016
FST4914
Information System in Food Industry

1. What did you learn about the Wireless Cafe from their web site?

a. What kind of restaurant is the Wireless Cafe?

The Shanghai Wireless Cafe is Shanghai newest, most modern and most exciting cafe to date in China. Their cuisine is a contemporary interpretation of classical Chinese cuisine.

b. What are the attractions of the Wireless Cafe?

The attractions are it offers totally free wireless coverage, Bluetooth printing and peripheral services, as well as wireless connectivity for presentation and display needs. It is equipped with latest IT facilities and convenient for business discussions.  Its location also makes it very attractive place for people to visit it which is on the famous Bund along the Huangpu River.

c. What is the organizational structure of the Wireless Cafe?

There is a free, wireless internet access in the café and the people in the café are able to exchange messages from a table to another.

d. Who’s the head chef?

William Feng

e. What recognition has the Wireless Cafe received?

The Shanghai restaurant has been recognized as one of the most novel and contemporary restaurants in the world. It is also received the following awards which are Shanghai "Golden Chopsticks" award for the best cuisine and "Shanghai Reader's Survey Restaurant" award for the best wireless connectivity.

f. Are there currently any job openings at the Wireless Cafe?

The current job openings at the Wireless care are Wireless technician, Assistant chef, and events manager.

g. How can you contact the Wireless Cafe?

They have contact information, such us phone number, fax number, and email addresses.

h. What’s on the Wireless Café’s intranet?

Shanghai Wireless café creates direct online communication with local fishermen, installs next-generation Wi-Fi for connection wait stuff and kitchen. Next, Shanghai Wireless Cafe integrates online inventory and ordering system.

2. What information and communication technology pressures does the Wireless Cafe face?

Wireless Cafe implement an online communication system with local fisherman and  face information and communication technology pressure when they have to learn them how to use the system properly. Cafe's inventory and ordering systems were integrated into a single, web-based portal.

3. What market and societal pressures are unique to the hospitality industry in general and to the Wireless Cafe in particular?

For the social pressure I believe people demands is one of them because even in one family each member of the family has his own demand and taste,  So, it’s a pressure on the café to satisfy the demands of all of his customers. And for the market pressure I believe that change of the price of supplies is a pressure on the café because if the price of a  necessary supply in the café gets higher in the market it will cause financial problems to the café.

4. Find the website of another restaurant similar to Wireless Cafe.

a) Identify the information it provides about the restaurant.

b) Create a table in Word that compares and contrasts information about the Wireless Café website and the website you have found.  Your table should have four columns, like the following example:

Information Feature	Wireless Café	Secret Recipe	Comments
Driving directions	No	Yes	This is useful for a big city, especially for out-of-towners. Secret Recipe also provide direction to you nearest outlet
Latest Promotion	No	Yes	Useful for customer to know about latest promotion. It could be main attraction to the customer
Best Selling Product	No	Yes	Very useful for first time customer.
Menu Categories	No	Yes	Could be helpful for customer to find the food they want
Social Media	No	Yes	Easy to contact. Customer could follow the restaurant update and could share to others
Contact us	Yes	Yes	Wireless Café only provide information about their restaurant while Secret Recipe, customer could get the information and they also could comment on the restaurant
Our Chef	Yes	No	Customer could know who prepare their food. In addition, customer also could know the credibility of the chef. This will make the customer confidence toward the restaurant
Product information	Yes	Yes	Wireless Café: They do not describe the product thoroughly and do not have the picture of the product Secret Recipe: They do describe the product as well as mentioning the price and clear picture of the product. The picture of the product could attract the customer and make them eager to go and get it.
Reservation	Yes	No	Wireless Café provide online reservation whereby the customer could choose the room and other request compare to Secret Recipe.
Facility	Yes	Yes	Wireless Café provide free wireless internet access, Bluetooth print, peripheral service, and wireless connectivity for presentation and display need. As for Secret Recipe, they only provide basic need like Wi-Fi internet.
About us	Yes	Yes	Wireless café provided clear information as well as their achievement. This could attract more customer as well as gain customer confidence. Secret Recipe only provide information about how they establish and their mission

5. Download the spreadsheet Ch01_SalesSummary.xls, open it in Excel, and for each of the three data sorts below describe what knowledge you have gained by taking the raw data, turning it into information by organizing it and then studying it for patterns.

            a. Sort the data by Table, then insert Subtotals (Data -> Subtotals) for the Total

    column

            b. Sort the data by Waitstaff, then insert Subtotals for Food, Drinks and Total

            c. Sort the data by Table, then by Hour and insert Subtotals for Total

Prepare a 3-4 slide PowerPoint presentation for Jade and Jimmy based on the knowledge you gained from manipulating the spreadsheet in problem #3 above. 

THE ANSWER IS IN GOOGLE DRIVE, PLEASE CLICK HERE!

So I'm done. thank you

All of these answers is prepared by us, Hairulniza, Sharifah Nur Munirah, Amalina, Nabihah and me myself.

NOR FARHANI BINTI SOFFIAN

171878

20 September 2016

Food Cyber, Foodtech UPM